Support That Never Abandons You

Your website isn't just a finished project: it's an investment that needs protection and growth. 24/7 technical assistance, updates, backups and priority support for your peace of mind.

Why Support is Essential

The Website That Works for You, Every Day

A website without technical support is an investment at risk. Threats, technical issues and missing updates can cost you clients and revenue at any moment.

Risks Without Technical Support

Daily hacker attacks

30,000+ intrusion attempts per day per website

Unpredictable technical failures

Server errors, corrupted databases, outdated components

Degrading performance

Slow sites lose 53% of visitors over time

Downtime = direct revenue loss

1 hour offline = average loss of €2,300 for e-commerce

With Our Support

24/7 monitoring

Automated systems + continuous human oversight

Immediate intervention

We fix problems before you even notice them

Automatic daily backups

3 copies, monthly testing, guaranteed restore

A specialist who knows your site

The developer who built your site handles your support too

Support Plans

Choose Your Protection Level

Three assistance levels for different needs. All include essential basic services, but with different response times and coverage.

Included Support

Free first 6-12 months with every website

Mon-Fri 9:00-18:00 email support
Weekly automatic backups
Basic security updates
Basic uptime monitoring
Standard problem resolution
CMS training included
Weekend/holiday support

Priority Support

€50/month - Professional assistance

↑ Everything from Included Support, plus:

Mon-Sat 9:00-20:00 phone+email support
Daily automatic backups
Guaranteed response <2 hours
Small changes free (1h/month)
Advanced performance monitoring
Automatic monthly reports

Business Support

€100/month - Maximum protection

↑ Everything from Priority Support, plus:

24/7 critical emergencies
Real-time incremental backups
Unlimited changes included
Global CDN included
Dedicated technician assigned
99.9% uptime SLA guaranteed

Response Times

We Never Leave You Alone

Guaranteed and measured response times. Your time matters: when you have a problem, we solve it quickly and definitively.

15min

Emergencies

Critical Issues

Site offline, hackers, data loss, problems that completely block business

Urgent

Urgent Issues

Slowdowns, visible errors, SEO problems, non-operational features

24h

Standard

Standard Requests

Content changes, consulting, optimizations, general questions

Response times measured and contractually guaranteed

Full Transparency

What We Do

We specialise in web: everything related to your site, server and online presence is our expertise. Here is what you can expect from us.

Website & CMS

Features, security, performance, content updates

Server & hosting

Configuration, optimisation, backups, server security

SEO & optimisation

Google ranking, meta tags, sitemap, speed

SEO copywriting & content

Optimised texts, product descriptions, blog articles

Social media & content

Profile management, posts & strategy — included in full SEO package

Integrations & API

Payment gateways, CRM, marketing tools, external systems

Outside Our Scope

Hardware & local networks

Computers, printers, corporate Wi-Fi

Generic software training

Photoshop, Excel, Office and similar

Legal & financial consulting

Contracts, taxation, regulations: not our field

Why We're Different

Human Support, Not Automated

In a world of chatbots and automated tickets, we still believe in the value of qualified human assistance that solves real problems.

❌ Standard Support

Impersonal Ticket System
Ticket numbers, template responses, no human relationship
Generic Call Center
Operators who read scripts, don't know your site
Biblical Times
"We'll contact you within 48-72 business hours"
Limited Competence
Can only answer predefined basic questions
Hidden Costs
Every small intervention becomes a separate invoice

✅ Our Approach

Direct Personal Relationship
You know your reference technician's name
Specialized Technicians
Who developed your site follows you in support
Guaranteed Response
Max 2 hours for urgent, 15 min for critical emergencies
Total Competence
We know everything about your CMS, hosting, configurations
Total Transparency
Fixed monthly plan, everything included, no surprises

Frequently Asked Questions

Everything About Our Support

Yes! Every website includes 6-12 months of Included Support (basic). You receive: Mon-Fri 9-18 assistance, weekly backups, security updates, complete CMS training. After this period you can choose whether to continue with a paid plan.

Emergency = site completely offline, hacked, or problem that totally prevents operability. Only for Business Support (€100/month). Guaranteed response in 15 minutes, even weekends/holidays. Not for changes or non-critical problems.

Priority Support (€50/month): 1 hour/month of changes. Business Support (€100/month): unlimited changes. Includes: texts, images, menus, prices, contacts, simple new pages. NOT includes: new design, complex features, integrations.

Automatic backups: weekly (basic), daily (priority), real-time (business). We keep: 30 days all backups, 12 months monthly ones. You can request restoration of any version. We test every backup monthly to ensure functionality.

Absolutely! Immediate upgrade (you pay proportional difference), downgrade from next month. Example: from Priority to Business you pay €50 proportional for the month. From Business to Priority you save from next month. No commitment or penalty.

The website is 100% yours: code, database, content. We provide complete backup, technical documentation and 30-day support in migration. No blackmail or dependency. Obviously we'd be sorry, but freedom is always guaranteed!

Never Stay Alone with Technical Problems

Your business deserves reliable support that lets you focus on what you do best. Start with Priority Support at €50/month and discover the difference!

Free Consultation

Quick Help

Need Immediate Assistance?

WhatsApp Business

Instant messages with our team. Ideal for quick questions and real-time support.

Phone Consultation

Speak directly with our experts for in-depth consultations and personalized quotes.

Mon-Fri 9:00-18:00

Call +39 388 4439804

Email Support

Send your question via email to receive a detailed response and complete documentation.

Response within 2 hours

Send Email