Website support and maintenance in Bologna and province

Technical support for your website

Your website isn't just a finished project: it's an investment to protect and grow. Updates, backups and direct support from the developer who built it, on working days.

Why support matters

A website that works for you, every day

A website without support is an investment at risk. Threats, technical problems and missed updates can cost you customers and revenue at any time.

Risks without technical support

Daily hacking attempts
Constant attempts at unauthorised access to websites
Unpredictable technical problems
Server errors, corrupted databases, outdated plugins
Declining performance
Without maintenance, performance drops month after month
Downtime = direct loss
Every hour offline is an hour your website doesn't sell

With our support

Regular checks
Updates and checks that the website works properly
Fast response
Problems that block the website come first
Automatic backups
Regular copies of website and database to restore your data
A dedicated developer who knows your website
The person who built your website also supports it
What's included

Support for every type of website

Support is included in the first year and continues with the annual fee. It only differs by type of website.

Tailor-made websites

First year included, then the annual fee stated in the proposal

  • Hosting and SSL certificate
  • Security updates
  • Regular automatic backups
  • Bug fixing
  • Support Mon-Fri 9:00-18:00, Sat 9:00-13:00 by phone, WhatsApp and email
  • Initial training on the management panel
  • Design changes and new features: quoted separately

Websites on the AutoBay24 platform

Car dealerships, body shops and garages with vehicle management

  • First year included in the plan, then renewal from €200 a year
  • Domain, hosting, SSL, updates, maintenance and backups
  • Support via WhatsApp (written messages only) and email
  • Pro plan: priority support within the working day
  • Premium plan: dedicated contact person and phone support
  • Automatic check every 30 minutes that the website is online
  • Hours of changes with Premium support: +€150 a year
See AutoBay24 plans
Response times

Clear, realistic timelines

Indicative times during support hours: Monday to Friday 9:00-18:00 and Saturday 9:00-13:00. Problems that block the website always come first.

Priority
Blocking

Website down

Website unreachable or errors that stop your business: we usually deal with them the same day

1 day
Errors

Malfunctions

Visible errors and features that don't respond: usually within 1 working day

2-3 days
Requests

Requests and changes

Consulting, optimisation and changes: usually within 2-3 working days, quoted if not included

Indicative times: any guaranteed times are agreed in writing in the proposal
Full Transparency

What We Do

We specialise in web: everything related to your site, server and online presence is our expertise. Here is what you can expect from us.

Website & CMS
Features, security, performance, content updates
Server & hosting
Configuration, optimisation, backups, server security
SEO & optimisation
Google ranking, meta tags, sitemap, speed
SEO copywriting & content
Optimised texts, product descriptions, blog articles
Social media & content
Profile management, posts & strategy — included in full SEO package
Integrations & API
Payment gateways, CRM, marketing tools, external systems

Outside Our Scope

Hardware & local networks
Computers, printers, corporate Wi-Fi
Generic software training
Photoshop, Excel, Office and similar
Legal & financial consulting
Contracts, taxation, regulations: not our field
Why we're different

Human support, not automated

In a world of chatbots and automated tickets, we still believe in qualified human support that solves real problems.

Standard support

  • Impersonal tickets
    Ticket numbers, template replies, no human contact
  • Generic call centre
    Operators reading scripts who don't know your website
  • Long waits
    "We'll get back to you within 48-72 working hours"
  • Limited expertise
    They can only answer basic predefined questions
  • Unclear costs
    Work invoiced without a clear quote

Our approach

  • Direct personal contact
    You know the name of your developer
  • The developer supports you
    You deal directly with the person who built your website
  • Quick replies
    On working days we usually reply the same day
  • Full expertise
    We know your CMS, hosting and configuration inside out
  • Full transparency
    Annual fee stated in the proposal; extra work is quoted in advance
Frequently Asked Questions

Everything About Our Support

Yes. The first year includes hosting, SSL certificate, security updates, bug fixing, initial training on the management panel and support by phone, WhatsApp and email on working days. From the second year, support continues with the annual fee stated in the proposal.

Message or call us: during support hours, Monday to Friday 9:00-18:00 and Saturday 9:00-13:00, problems that block the website come first and we usually deal with them the same day. For websites on the AutoBay24 platform, an automatic check verifies every 30 minutes that the site is online.

You update texts, photos, prices and content yourself from the management panel. Design changes, new pages or new features are quoted before we start. For websites on the AutoBay24 platform, Premium support (+€150 a year) includes hours of changes.

The website and database are saved with regular automatic backups on the hosting service. If something goes wrong, we restore the latest available copy.

For tailor-made websites, support is included in the annual fee and extra work is agreed case by case. For websites on the AutoBay24 platform, you can upgrade to a higher plan at any time; moving to a lower plan takes effect from the next renewal.

It depends on the type of website. Tailor-made websites are yours after the final payment: you can move them to a hosting provider of your choice and we hand over files and database. Websites with vehicle management on the AutoBay24 platform run only on the platform and cannot be transferred: in that case we hand over your content, photos and domain, so a new provider can build a new site.

Having a problem with your website?

Message us about any problem or question: you'll get a reply directly from the developer who built your website.

Contact us
Quick Help

Need Immediate Assistance?

Contact us through our direct channels to receive real-time support

WhatsApp Business

Instant messages with our team. Ideal for quick questions and real-time support.

Online now
Chat on WhatsApp

Phone Consultation

Speak directly with our experts for in-depth consultations and personalized quotes.

Mon-Fri 9:00-18:00
Call +39 388 4439804

Email Support

Send your question via email to receive a detailed response and complete documentation.

Response within one working day
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